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Frequently Asked Questions (FAQ)

The eFile and eServe Support Team frequently updates this page to ensure that users can get answers to their technical questions quickly.

To search for specific terms on this page, press CTRL+F (Windows) or CMD+F (Mac)

User Profile and Login Frequently asked questions on user profile and login

What are the different types of users of the eFile and eServe system?

The eFile and eServe system can be used by the general public (Pro Se and Non-Attorneys), Attorneys, Attorney staff, DOL trusted users, and Court Reporter users.

How do I create an account on the eFile and eServe system?

To create an account, click on the “Create Account” button on the home page of the eFile and eServe website and follow the instructions given in the subsequent pages.

Which email can I use for creating account?

All general public users (Pro Se and Non-Attorneys) and public attorneys can use any valid email to create their account. All communications from the eFile and eServe system will be directed to this email.

Can we use our Benefit Review Board login to access the site?

No. Public attorneys have to use their Login.Gov id to access the eFile and eServe system

Does the attorney have to set up the account and add the assistant or can the legal assistant set up the account?

Every eFile and eServe user needs to register with a unique Login.Gov id.

Can emailed notifications be cc'd to other email addresses, in addition to the user's?

Every user profile is linked to one unique email id. There is currently no option to add another email id in the user profile.

Can I change my email id?

No, you cannot change the email id used to create the user account. The email id is tightly tied to your account. If you have a problem accessing your eamil account, you may create a fresh eFile and eServe account using another email id. If that does not work, contact the support team using the Contact form in the main menu with your queries and we will try to help you.

How do I sign-In?

To sign in, public users should click on the “Sign in with Login.gov” and DOL trusted users should click on the “Sign in with DOL Account” button on the home page of eFile/eServe website.

What is a User Profile?

The User Profile section contains your personal information. The profile information is used to pre-fill certain sections of the forms within the eFile and eServe system. The email address that is used in the profile is used in sending notifications. Some sections of the User Profile are mandatory.

How do I update my profile details?

You can edit your personal details in the “My Profile” page, once you are logged in.

Can I delete my account?

To delete your account, please get in touch with the eFile and eServe support team using the "Contact" form within "Support" in the main menu.

Can multiple people share an account?

Sharing accounts is not recommended as each account is linked to a specific user. Any case or appeal accessed or submitted will be approved based on the information provided in the user profile. If the information does not match with the submitted data, the submissions might not get approved.

Who is an Attorney?

An attorney at law (or attorney-at-law) in the United States is a practitioner in a court of law who is legally qualified to prosecute and defend actions in court on the retainer of clients. Alternative terms include counselor (or counselor-at-law) and lawyer.

I am having trouble logging in to my account. Who do I contact?

If you are having trouble accessing your account, please get in touch with the eFile and eServe support team using the "Contact" form within "Support" in the main menu.

OrganizationsFrequently asked questions on organizations and how to manage them

What is an Organization?

An organization is a grouping of users under a single umbrella that offers more efficient ways to handle cases and appeals. The easiest way to think of an organization is to think of your own company or firm. But an organization in the eFile and eServe system can also be a subgroup of a company, as a department, or a regional branch office. Organization are also used to manage shared mailboxes.

Can there be multiple organizations with same names?

No, the names of organizations need to be unique. If you are creating a regional office of the same organization, then add the city or state name to differentiate between locations. e.g. "ABC Corp DC" vs "ABC Corp NY"

Who are the members of an organization?

Organization members are users of the eFile and eServe system who are grouped as part of a company, firm or department by adding them to the organization as members..

How is an organization created?

An organization is created by an eFile and eServe user, who could also be one of the two administrators of the organization.

How are members added to the organization?

There are two ways by which members can be added to an organization:
1. Members can be added by the administrator of the organization.
2. Users can request to join an organization.

How many administrators can an organization have?

An organization has to have a minimum of one and a maximum of two administrators.

How can I know if my organization is available?

Once you register in the eFile and eServe system and save your user profile, you can navigate to the “My Organization” section under “My Account”. Once the page loads, you can search for your organization in the search box. If your organization is available, you can request to join the organization.

How many organizations can a user create?

A user can create any number of organizations.

May we include a general company email address in several organizations?

Yes. Only the name of each organization needs to be unique.

Does a Pro-Se need to create an organization

Not necessary. Pro-Se can do all requests and filings without the need for organizations

What does "Pre-Approved Members" mean?

Pre-Approved members are users who have been added to the organization by the administrator but are not yet registered in the eFile and eServe system. Once the users register in the eFile and eServe system using the same email id as used in the Pre-Approved Members list, they will be automatically added to the organization as members.

Can members be deleted from an organization?

Yes, but only the administrator can delete members from the organization by clicking on the “Remove” link next to the member.

If we only have 2 ro 3 attorneys in our firm who will be using this platform, do we have to set up an organization?

Setting up an organization is not mandatory, but it is desirable as it lets you manage cases and appeals more efficiently.

If you set up employees from your organization, do they all have to register beforehand?

Not necessarily. You can add members to your organization before they register in the eFile and eServe portal. These are called Pre-Approved members and are listed in the Pre-Approved Members table. Once they register in the eFile and eServe system, they will be automatically added as active members in your organization.

What is a Shared Mailbox?

A Shared Mailbox is a common mailbox to which the eFile and eServe will send common notifications regarding cases and appeals servings. Shared mailboxes are mapped to agencies and case types. Only notifications related to the agency and the case type added in the shared mailbox will be sent to it.
Members who are added to the shared mailbox and those who have access to the cases or appeals that are notified, will get an email from the eFile and eServe system

Who can create a shared mailbox

A shared mailbox is created by the administrator of the organization.

How are members added to the shared mailbox?

Members can be added to shared mailboxes by the administrator of the organization.

Can members be removed from a shared mailbox?

Yes, but only the administrator can remove members from a shared mailbox by clicking on the “Remove” link next to the member in the Manage Mailbox page.

How many shared mailboxes can be created for an organization?

An administrator can create any number of shared mailboxes for an organization.

Can we create multiple shared mailboxes with the same email address?

No. One email id can be used to setup one shared mailbox only.

Must the Lawyer set up the shared mailbox?. May I, as a paralegal, set this up?

You will need to be an administrator of the organization to set up the Shared Mailboxes. An organization must have a minimum of one and a maximum of 2 administrators. Any active member of the organization can be made an administrator.

Office of Administrative Law Judges (OALJ) and Board of Alien Labor Certification Appeals (BALCA)Frequently asked questions on OALJ and BALCA

What is the Office of Administrative Law Judges (OALJ)?

The U.S. Department of Labor's Office of Administrative Law Judges is the "trial court" for many of the Department's programs. It is headquartered in Washington, D.C., and has eight District Offices. Judges hear cases involving a wide variety of labor-related actions, such as black lung benefits; longshore workers' compensation; immigration-related alien labor certifications and enforcement actions; whistleblower complaints involving corporate fraud and violations of transportation, environmental and food safety statutes; Fair Labor Standards Act enforcement actions; and OFCCP civil rights actions. The Office of Administrative Law Judges also houses the Board of Alien Labor Certification Appeals (BALCA).

What is the Board of Alien Labor Certification Appeals (BALCA)?

A board of Administrative Law Judges (ALJs) within the Wage and Hour Division of the Department of Labor (DOL) charged with reviewing and deciding immigration-related labor certification appeals. BALCA is responsible for issuing final administrative decisions on PERM applications, a type of labor certification and the first step of most employer-sponsored green card processes.

What do different sections in the OALJ & BALCA dashboard mean?

The OALJ & BALCA dashboard page has 3 sections – My Access Requests/Accessed Cases, Cases Delegated to Me, and New Cases. My Access Requests/Accessed Cases contains a list of cases that the user has requested/access to. Cases Delegated to Me contains a list of cases delegated to the user. New Cases are the list of cases that the user has filed to OALJ.The user can request/access to cases or can file new cases using the buttons on the page.

What do the different statuses against New Cases and My Access Requests mean?

Each case or request can be in Approved, Pending, Rejected, Revoked or Returned states depending on the actions taken by the OALJ on the request to the case.

How do I file a new case to OALJ?

You can file a new case to OALJ by clicking on the “File a new Case” button on the OALJ & BALCA dashboard and filling up the form with all relevant details and by attaching supporting documents.

What is my case number?

When a case is docketed before the Office of Administrative Law Judges, a case number is assigned. The number will appear on the documents you receive from OALJ. It looks something like this: 2019-BLA-12345 or 2020-INA-12345, etc. The first four numbers represent the Fiscal Year in which it docketed the case. The three letters inside the hyphens are an indicator of the case type. The final numbers represent the sequential number of the case in that fiscal year.

Can a Non-Attorney represent an individual?

Yes, a non-attorney representative can represent an individual in a case. But the Notice of Appearance form (available for download in the OALJ & BALCA dashboard) will be different from that of an Attorney.

How do I get access to a case?

To get access to a case, you need to request access to the case by clicking on the “Request Access to Cases” button and submitting the form with all relevant documents uploaded.

How do I request access to e-file in a consolidated case in which I am not the attorney or lay representative?

In general, the Office of Administrative Law Judges requires the filing of a Notice of Appearance in order to be given approval to use the U.S. Department of Labor’s efile/eserve system (“EFS”). OALJ uses these Notices to verify the requester’s connection with the case.

However, where the presiding ALJ has consolidated separate proceedings before the OALJ, it may be necessary for parties or their representatives to e-file and receive e-service in proceedings in which they are not the attorney or non-attorney representative (“lay representative”), or self-represented litigant (“pro se” party). In such situations, the “REQUEST FOR EFS ACCESS – CONSOLIDATED CASE” form may be used to request EFS access for the consolidated cases in which the requester is not representing a party.

The requester should have already filed a Notice of Appearance for EFS access in the case or cases in which he or she is the representative or is self-represented. OALJ may check the Notice of Appearance filed in those case(s) when determining whether to grant access to consolidated proceeding(s) in which the requester is not representing a party.

Do I have to request access every time I want to access a case?

Request access is done only once for a case. Once access is granted, you can do filings and view servings on the case.

Is this replacing the filing of motions via email?

Yes. The eFile and eServe system will function as the integrated gateway for filing and serving documents with DOL.

How many supporting documents can be attached to the request and what is the file size of the document that can be attached?

You can attach multiple documents in support of your request and each document can be a maximum of 200MB in size

What is the format of the documents that can be attached?

pdf, jpg, jpeg, doc, xls, xlsx, txt, docx, rtf format documents can be attached during requesting access to a case.

How do I request access to e-file in a consolidated case in which I am not the attorney or lay representative?

In general, the Office of Administrative Law Judges requires the filing of a Notice of Appearance in order to be given approval to use the U.S. Department of Labor’s efile/eserve system (“EFS”). OALJ uses these Notices to verify the requester’s connection with the case.

However, where the presiding ALJ has consolidated separate proceedings before the OALJ, it may be necessary for parties or their representatives to e-file and receive e-service in proceedings in which they are not the attorney or non-attorney representative (“lay representative”), or self-represented litigant (“pro se” party). In such situations, the “REQUEST FOR EFS ACCESS – CONSOLIDATED CASE” form may be used to request EFS access for the consolidated cases in which the requester is not representing a party. The requester should have already filed a Notice of Appearance for EFS access in the case or cases in which he or she is the representative or is self-represented. OALJ may check the Notice of Appearance filed in those case(s) when determining whether to grant access to consolidated proceeding(s) in which the requester is not representing a party.

Why am I not seeing the "Request Access to Cases" button?

If you are a trusted user, you do not have to request access to a case. Instead, use the "Access Cases" button for direct access to a case. A trusted user will be added as an "Observer" when accessing the case. When the user is ready to become the attorney of record, click on the "Make Attorney of Record" button

I received an email stating that my request is approved. Why is the website still showing pending?

It takes a few minutes before the website reflects the status change. Check back after a few minutes.

The documents I uploaded still shows as being processed. When can I see them?

Once you click the save button of a form, the system needs to upload the documents to the agency. Virus scanning, uploading, and transferring files will take some time. Till the process is complete, the file links will say that it is still processing.

Why am I unable to see the documents received through email? I am getting “Access denied” or “Not authorized to access this page” message.

Once you are logged in (use the same email id used in the previous systems) and navigated to the corresponding agency, you will see different tables that displays all the cases you have requested access for/created/have been delegated.

Based on the status of the case, you will be able to click on the OALJ number(if approved); this will take you to the case details page.

If there are any eServings to the case this will appear in the “Documents served by OALJ” table, depending on the agency.

Is there going to be a helpline to find out why a document is rejected?

If a filing is rejected, a short comment will be provided by the agency. If you need more details, you can raise a support request via the Contact form under the Support tab in the main menu.

Is a document going to be considered filed if it is rejected for technical reasons and will a filer be given more time if there is a technical document?

If a document is rejected, then it is not considered as filed. If you wish to file the same document or other technical documents, you can submit another filing.

Cases filed with OWCP and referred to OALJ, do we need to file a new Notice of Appearance?

Yes. When you first request access to EFS for the OALJ case, you must submit a new Notice of Appearance using the templates provided on the main dashboard, even if you previously filed a Notice of Appearance with the agency below. These Notices of Appearance will be used to assist OALJ in verifying that the person should be granted access to eFile, to be eServed with documents issued by the ALJ, and to receive eService of filings of other parties.

How long does it take to gain access to a case?

Typically, a request access to a case will be granted within 24 hours, if all the documents attached to the request are in order.

If you have a number of cases, how are they organized (ex: by OALJ number), and can you search for a case name within your dashboard (ex: My Access Requests)?

All Request Access to Cases are listed in the My Access Requests table and the New Cases submitted are listed in the New Cases table. Other cases such as delegated cases are listed in the Cases Delegated to Me table. By default, the tables lists the five most recent cases. If there are more cases, click on the View More button to see the full list. Within the view more page, you can search by Case Number or eFile Number and apply available filters.

Are all the current OALJ cases going to be uploaded?

The details of the current cases are available in the eFile and eServe database. But user will need to request access to their cases to get access.

Do we file Notice of Appearance on all cases that are already in the OALJ even for cases we've already filed NOAs in by paper?

Yes. When you first request access to EFS for the OALJ case, you must submit a new Notice of Appearance using the templates provided on the main dashboard, even if you previously filed a Notice of Appearance with the agency below. These Notices of Appearance will be used to assist OALJ in verifying that the person should be granted access to eFile, to be eServed with documents issued by the ALJ, and to receive eService of filings of other parties

Are filings only available to those who are granted access to the appeal dockets and not to the public generally?

That is correct. Only those with relevant documents that can indicate that access can be granted to the case or appeal will be given access.

Can we see filings in cases other than our own? If not, why not?

You can see filings and servings only for cases you have access to. This is a security and privacy feature.

Is there a limit of access to people per case?

No. There is no limit, but access will be granted only based on the documents submitted.

Why did I not receive emails regarding my access request or new case from eFile and eServe?

There can be a slight delay in receiving emails. If you still do not receive emails, check the email address provided in the profile to make sure it is a valid email address and that you have access to this email. Furthermore, check the spam folder of the email, as some emails could end up there.

How do I see details of cases requested or accessed?

Clicking on the OALJ number link to the requested or accessed case takes the user to the case details page where the details of their filings, servings, parties in the case, and the delegated users are displayed.

What do different sections in the Case Details page mean?

The "Filings" section shows the filings that the user has done related to the case or filings from other parties on the case. The servings section shows the servings that have been posted to the user for the case. Parties to the Case section shows all the parties who have been added to the case. The Delegated Users section lists the users delegated to this case by attorneys on the case.

Can I download the files uploaded on the page?

Yes, once the files are processed by the system, it will be available for download for all parties to the case from the case details page.

Can I remove myself from a case?

Yes, you can, if you are an attorney or a non-attorney representative in the case. To remove yourself from the case, you will need to submit a "Motion for Withdrawal" by clicking on the "Representative's Withdrawal of Appearance" button on the case details page. Once removed, future communications regarding the case will not be sent to you. Refer to the training manual to find out how to remove yourself from a case.

What does the “Remove from My Dashboard” button mean?

This button is shown for DOL trusted users. If you wish to withdraw from a case in which you are an Attorney of Record, you can use this option. To remove yourself from the case, you will first need to submit a "Motion for Withdrawal" by clicking on the “Remove Attorney of Record” button. Once removed, you will not receive any further communications regarding the case.

Once a case is removed from my dashboard, will I be able to access the case again?

Yes, but you will need to submit a fresh request to access the case.

How do I submit a new filing to a case?

To submit a new filing to a case that you have access to, navigate to the case details page and click on “Submit a New Filing”, fill the form and upload necessary documents.

What does Delegate Access to a case mean?

An attorney who has access to a case can delegate other members in the same organization to submit filings and view servings on the attorney's behalf. This is called delegation. Any submission that the delegated user does will be done in the attorney's user id.

How can I delegate access to a case?

To delegate access to a case, an attorney must first have access to the case. Once the access is gained, if the attorney is a member of an organization, the "Delegate Access" button will be visible on the case details page. Click on the button and select members from the organization to delegate access to. A case can be delegated to more than one attorney or non-attorney member of the organization.

Can you delegate access to another attorney in your office but keep access yourself as an attorney as well so that both of you can have access to the case?

Yes. Attorneys can delegate access to their cases and appeals to other members of their organization who do not already have access to the same case/appeal. Once delegated, both of them will have access to the case/appeal. All filings and other activities will be logged against the delegating attorney's name.

Do delegates have to have their own user account?

Yes. Every delegated user needs to be registered in the eFile and eServe system and also needs to be added as a member of the same organization as that of the attorney to be granted delegate access

Administrative Review Board (ARB) or Benefits Review Board (BRB) or Employees' Compensation Appeals Board (ECAB)Frequently asked questions on ARB or BRB or ECAB

What do different sections in the ARB/BRB/ECAB pages mean?

The Appeals dashboard page has 4 sections – My Access Requests/Accessed Appeals, Appeals Delegated to Me, New Appeals, and Appeals in Draft State. My Access Requests/Accessed Appeals contains a list of appeals that the user has requested or has access to. Appeals Delegated to Me section contains the appeals delegated to the user. New Appeals section displays the appeals that the user has filed to ARB/BRB/ECAB. The Appeals in Draft State has the new appeals that the user has saved in draft before submitting to DOL. The user can request/access appeals to other cases or can file new appeals using the buttons on the page.

What do the different statuses against New Appeals and My Access Requests mean?

Each request can be in Approved, Pending, Rejected, Revoked or Returned states depending on the actions taken by ARB/BRB/ECAB on the request to the appeal.

If you are currently using the BRB electronic filing system, will the cases you are registered for be imported into this new system?

Not automatically. You will need to submit a "Request Access to an Appeal" with the relevant details and documents attached. Once the request is approved, all the details will be available to you on the eFIle and eServe appeal details page.

Can you file a BRB response brief before having your access approved?

No. The access request needs to be approved before being able to file a brief.

If we already have cases in the EFSR system for the BRB, will those be transferred automatically?

Not automatically. You will need to submit a "Request Access to an Appeal" with the relevant details and documents attached. Once the request is approved, all the appeal details will be available to you on the eFIle and eServe appeal details page.

How do I get access to an appeal that I am interested in?

To get access to an appeal, you need to request access to the appeal by clicking on the “Request Access to an Appeal” button and submitting the form with all relevant documents uploaded.

Why am I not seeing the “Request Access to Appeals” button?

If you are a trusted user, you do not have to request access to an appeal. Instead, use the "Access Appeals" form for direct access to an appeal.

I received an email stating that my request is approved. Why is the site still showing pending?

It takes a few minutes before the site reflects the status change. Check back after a few minutes.

How do I file a new Appeal to ARB/BRB/ECAB?

You can file a new appeal by clicking on the “File a new Appeal” button on ARB/BRB/ECAB dashboard and filling up the form with all relevant details and attaching supporting documents.

What is the format of the documents that can be attached?

Only PDF format documents can be attached during filing a new appeal.

The documents I uploaded are still being processed. When can I view them?

Once you click the save button of a form, the system needs to upload the documents to the agency. Virus scanning, uploading, and transferring files will take some time. Till then, the page will show that it is still processing.

Why am I unable to see the documents received through email? I am getting “Access denied” or “Not authorized to access this page” message.

Once you are logged in (use the same email id used in the previous systems) and navigated to the corresponding agency, you will see different tables that displays all the cases you have requested access for/created/have been delegated.

Based on the status of the case, you will be able to click on the OALJ number(if approved); this will take you to the case details page.

If there are any eServings to the case this will appear in the “Documents served by OALJ” table, depending on the agency.

Why did I not receive emails regarding my access request or new appeal from eFile and eServe?

There can be a slight delay in receiving emails. If you still do not receive mails, check the email address provided in the profile to make sure it is a valid email address and that you have access to this email. Furthermore, check the spam folder of the email, as some emails could end up there.

How do I see the details of my accessed or approved appeals?

Clicking on the Docket number link to the requested and approved appeal takes the user to the appeal details page that will show users details of their Appeal Status Details, Filings, Servings, Parties on the appeal, and Delegated Users.

What do different sections in the appeals details page mean?

The Filings section shows the filings that the user has done related to the Appeal. The Servings section shows the servings that have been posted to the user related to the case from Boards. Parties on the Appeal shows all the parties who are interested in the appeal. The Delegated users list all the users delegated by an attorney on this appeal.

If a brief is rejected, how do you appeal the rejection?

1) You can submit a new filing with all relevant and additional documents. Mention any additional information in the comments box.
2) You can raise a support request regarding the rejected filing.

Can I download the files uploaded on the page?

Yes, once the files are processed by the system, it will be available for download from the Appeals Details page.

What does the “Remove from My Dashboard” button mean?

If for some reason you wish to be removed from an Appeal that you have access to, you can use this option. Once removed, you will not receive any further communication regarding the appeal.

If I “Remove from My Dashboard”, will I be able to access the appeal again?

Yes, but you will need to submit a fresh request for access to the appeal.

How do I submit a new filing to ARB/BRB/ECAB?

To submit a new filing to an existing appeal, navigate to the appeal details page and click on “Submit a New Filing”, fill the form and submit.

Do I need to wait for a confirmation email that I have been authorized to e-file documents since I am a Legal Assistant?

If you are a delegated user on a case or appeal, as soon as the delegation is done by the attorney, you will receive an email informing you about it. As soon as the email is received, you can start filing to the delegated case/appeal.

When filing a new ECAB Appeal is there a choice to file as an attorney rather than a claimant. Under the prior system, ECAB had 2 options, claimant and attorney. I am an advocate and was told to enter as an attorney. Do I do that under the new system?

Yes. You can file a new ECAB as an Appellant or Attorney/Lay Representative.

What does Delegate Access to an appeal mean?

An attorney who has access to an appeal can delegate other members in the same organization to submit filings and view servings on the attorneys behalf. This is called delegation. Any submission that the delegated user does will be done in the attorney's user id.

How can I delegate access to an appeal?

To delegate access to an appeal, an attorney must have access to the appeal. Once access is gained, if the attorney is a member of an organization, the "Delegate Access" button will be visible on the appeal details page. Click on the button and select members from the organization to delegate access to. An appeal can be delegated to more than one member. An appeal can be delegated to an attorney or non-attorney member of the organization.

Can an attorney delegate access to a case to more than one person?

Yes, an attorney can delegate access to more than one member in the organization as long as the member does not already have access to the case/appeal.

If my attorney adds me (her legal assistant) as a delegate in her organization profile will I then be a delegate for every appeal that she has access to going forward?

An attorney cannot add a user as a delegate in the organization. Delegation is done per appeal. If the attorney wants to delegate an appeal, they have to do it for each appeal through the appeal details page.

How can I enter a co-counsel from another firm when starting a new appeal?

Currently, this option is not available.

Support and More Help? Are you looking for more help?

How do we send a screenshot to the support team? Any attachment features?

Currently, only text is supported in the contact form but the option to attach supported documents will be provided in the next release.

Looking for more help?

Fill out the "Contact" form within the "Support" section in the main menu and submit your query to the eFile and eServe support team.